Support & Contact
We're here to help 24/7. Get in touch with our friendly support team via email or browse our help center.
Email Support
Send us a detailed message and we'll get back to you. Best for account inquiries, document verification, deposits, withdrawals, and any other issues.
VIP Support
Dedicated email support for VIP members. Priority handling, personal account manager, and faster response times.
Browse by Topic
Find answers to common questions organized by category.
Account & Registration
- Creating an account
- Verifying your identity (KYC)
- Updating personal details
- Closing your account
Deposits & Withdrawals
- Deposit methods and limits
- Withdrawal processing times
- Pending withdrawal cancellation
- Currency and fees
Bonuses & Promotions
- Welcome bonus terms
- Wagering requirements
- Free spins conditions
- VIP rewards and cashback
Games & Technical
- Game loading issues
- Disconnection during play
- RTP and game rules
- Mobile compatibility
Responsible Gambling
- Setting deposit limits
- Self-exclusion options
- Cooling-off periods
- Support organizations
Security & Privacy
- Two-factor authentication
- Password reset
- Data protection
- Suspicious activity
Frequently Asked Questions
Yes. RichBid operates under a gaming license issued by the Malta Gaming Authority (MGA). We are fully regulated and subject to regular audits to ensure fair play, player protection, and responsible gambling standards.
We accept Visa, Mastercard, Skrill, Neteller, bank transfer, Bitcoin, Ethereum, and many more payment methods. Go to the Cashier section, select your preferred method, enter the amount, and your funds will be available instantly for most methods.
E-wallet withdrawals (Skrill, Neteller) are processed within 0-2 hours. Card withdrawals take 1-3 business days. Bank transfers take 2-5 business days. Crypto withdrawals are typically processed within 1 hour. VIP members enjoy priority processing.
Absolutely. All our games use certified Random Number Generators (RNG) tested by independent auditors including eCOGRA and iTech Labs. Our live dealer games are streamed in real-time from licensed studios, ensuring complete transparency.
New players receive a 100% match bonus up to $500 on their first deposit, plus 200 free spins on selected slots. Minimum deposit is $20. Wagering requirement is 35x the bonus amount. Full terms apply - see our Promotions page for details.
Contact Information
Level 3, Quantum House
75 Abate Rigord Street
Ta' Xbiex, XBX 1120, Malta
Send Us a Message
Need Help with Problem Gambling?
If you or someone you know has a gambling problem, please contact the National Problem Gambling Helpline at 1-800-522-4700. You can also visit our Responsible Gambling page for self-exclusion tools, deposit limits, and links to support organizations.